Start with the story. We define the core idea, narrative and experience principles that sit beneath the design, shaping how a place should feel, behave and be understood before visual decisions are locked in. Delivered in just 3–4 weeks, this phase creates early clarity, aligns stakeholders and establishes a strong foundation for design and delivery.
This service works particularly well for projects where architecture or interiors are already underway but need a concept and experience direction. It can also be used as a starting point alongside our Interior Design or Wayfinding services to create a joined-up, consistent guest experience. A powerful starting point when paired with our Interior Design or Wayfinding services to create a unified guest experience.
From detailed CAD drawing packs to FF&E schedules and lighting plans, we produce the full technical output required to bring your project to life, build-ready and on budget. Our documentation is clear, coordinated and contractor-friendly, reducing ambiguity on site and helping avoid costly delays or rework. We integrate seamlessly into existing RIBA programmes and provide procurement support, including assistance with tender invitations, returns, and technical queries during the pricing process.
Every detail is aligned with your contractors and suppliers to ensure design intent is protected, specifications are understood, and quality is upheld. We can also remain involved through the build, offering continuity, problem-solving and design guardianship, so your finished space not only meets expectations but performs beautifully in day-to-day use.
Wayfinding isn’t just functional, it’s a key part of how guests experience, understand and move through your space. We map and design clear, compliant, integrated systems that support intuitive navigation, reduce friction while subtly reinforcing your brand story, while still looking the part.
From signage and placemaking to custom graphics and artwork, we create solutions that sit naturally within your interior architecture, enhancing the environment rather than competing with it. Our approach considers accessibility, sight-lines, decision-making moments and operational flow, ensuring your space works for both first-time visitors and repeat users. And we don’t just design, we can tender, manage delivery and installation, providing continuity from concept to completion and ensuring every detail is consistent on your customer journey.
